Store Policy - Binny Cosmetics

Welcome to Binny Cosmetics. By accessing our website (www.binnycosmetics.ca) or purchasing our products and services, you join a community dedicated to visionary beauty, inclusion, and the celebration of diverse identities, including Two-Spirit, Indigiqueer, and LGBTQ+ voices.

This Store Policy governs all transactions and interactions with Binny Cosmetics. By engaging with our brand, you agree to the terms outlined below.

1. Products and Retail Sales

Binny Cosmetics offers a curated selection of high-quality beauty products, including foundations, eyeshadows, lip stains, bronzers, lashes, natural soaps, skincare serums, and beauty tools.

• Product Accuracy: We strive to display the colors and textures of our products as accurately as possible. However, due to variations in monitor displays, we cannot guarantee that the color you see will perfectly match the physical product.

• Safety and Allergies: Our products are formulated with care. Customers are responsible for reviewing ingredient lists provided on packaging or our website to avoid personal allergens. If you have sensitive skin, we recommend a patch test before full application.

2. Professional Beauty Services

We provide expert makeup artistry and specialized beauty treatments in Edmonton, including soft glam, bridal, TV/film, runway, brow/lash treatments, teeth whitening/gems, and permanent ombre brows.

• Appointments: All services are subject to availability. We recommend booking in advance to ensure your preferred time.

• Consultations: For permanent makeup (ombre brows) and specialized treatments, a consultation may be required to ensure the service is safe and suitable for your skin type.

• Cancellations and Rescheduling: We value our artists' time and our community’s needs. Cancellations must be made at least 24–48 hours in advance (as specified during booking). Deposits may be non-refundable for late cancellations or "no-shows."

3. Customer Care

We’re committed to delivering professional, respectful, and inclusive service in every interaction—online, in-studio, and on-location.

• Professional Standards: Our artists and technicians aim to provide services consistent with industry best practices and your booked service description. Results can vary based on skin type, skin condition, aftercare, and product compatibility.

• Sanitation & Hygiene: We follow strict sanitation protocols for all services, including (as applicable) disinfecting work areas, using clean tools, using single-use applicators where appropriate, and practicing proper hand hygiene.

• Client Responsibilities: Clients agree to arrive with clean skin when requested (or as advised), disclose relevant allergies/sensitivities and health information, and follow aftercare instructions to help ensure safe healing and best results.

4. Makeup Service Terms

These terms apply to makeup artistry services (including soft glam, bridal, editorial, TV/film, runway, and group bookings), whether provided in-studio or on-location in Edmonton and surrounding areas.

• Deposit Requirement: A 50% non-refundable deposit is required to secure your booking. Your appointment is not confirmed until the deposit is received.

• Travel Radius & Fees (Edmonton): Travel is included within a 20-minute travel radius of Edmonton (as determined by our standard mapping route). Travel beyond that radius is charged at $0.50 CAD per kilometre (km) and may be quoted and added to your remaining balance.

• Liability / Health Disclosures: Clients must disclose relevant medical conditions, allergies, sensitivities, skin concerns, and any recent treatments that may impact service safety or results. To the fullest extent permitted by law, Binny Cosmetics is not responsible for adverse reactions where clients fail to disclose relevant information, fail to follow aftercare, or where reactions arise from unknown sensitivities.

• Photography & Advertising Consent: Unless you notify us in writing before your appointment, you agree that Binny Cosmetics may photograph or record your service results and use such content (including your likeness) for marketing, advertising, portfolio, social media, and educational purposes. If you prefer not to be photographed/recorded or prefer limited use, you may opt out at any time by emailing hello@binnycosmetics.ca prior to your appointment.

5. Payment Methods

We accept the following payment methods for products and services (subject to availability):

• Credit/Debit

• PayPal

• Offline Payments (e.g., in-person arrangements as offered during booking)

6. Cancellation Policy (Services)

• Deposit Forfeiture: If you cancel your appointment, your deposit is forfeited (non-refundable).

• Post-Consultation Cancellations: If you cancel after a consultation has been completed, any remaining balance owed for the booked service (including applicable travel fees) is due and payable, unless otherwise required by law or expressly agreed by Binny Cosmetics in writing.

7. Shipping and Delivery

We aim to bring our visionary beauty products to your doorstep efficiently.

• Free Shipping: We offer free standard shipping on all product orders over $100 CAD within Canada.

• Processing Time: Orders are typically processed within 2–4 business days. Delivery times vary based on location and carrier.

• International Shipping: At this time, shipping is focused on Canada and the US. Any customs, duties, or import taxes incurred are the responsibility of the customer.

4. Returns, Refunds, and Exchanges

Due to the hygienic nature of cosmetics, skincare, and beauty tools, our policy is designed to protect all members of our community.

• Cosmetic Products: For health and safety reasons, we do not accept returns or exchanges on opened or used makeup, lashes, soaps, or serums.

• Damaged Items: If your order arrives damaged or defective, please contact us at hello@binnycosmetics.ca within 48 hours of delivery with photographic evidence. We will gladly arrange a replacement or credit.

• Services: Fees for professional services rendered are non-refundable.

5. Inclusion and Community Conduct

Binny Cosmetics is a sanctuary for self-expression. We maintain a zero-tolerance policy for discrimination, harassment, or hate speech toward our staff or fellow community members. We proudly represent and support Two-Spirit, Indigiqueer, and LGBTQ+ identities. We reserve the right to refuse service to anyone who violates our commitment to a safe, inclusive, and supportive environment.

6. Health and Safety (Services)

For services such as teeth whitening, gems, and permanent makeup:

• Clients must provide accurate health history information.

• Binny Cosmetics adheres to strict sterilization and sanitation protocols to ensure the safety of our clients and artists.

• Aftercare instructions provided by our technicians must be followed to ensure the best results and prevent infection.

7. Intellectual Property

All content on www.binnycosmetics.ca, including logos, images, product names, and visionary branding, is the property of Binny Cosmetics. Unauthorized use of our intellectual property is strictly prohibited.

8. Limitation of Liability

Binny Cosmetics shall not be liable for any indirect, incidental, or consequential damages resulting from the use of our products or the performance of our services, beyond the purchase price of the item or service in question.

9. Governing Law

These policies are governed by and construed in accordance with the laws of the Province of Alberta and the federal laws of Canada.

10. Contact Information

For questions regarding these policies or to book a visionary beauty experience, please contact us:

Binny Cosmetics
Edmonton, Alberta
Website: www.binnycosmetics.ca
Email: hello@binnycosmetics.ca

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Shipping & Return Policy

Effective Date: April 15, 2026

At Binny Cosmetics, we believe that beauty is a bridge to community, self-expression, and empowerment. Our mission is to provide inclusive, high-quality products and services that celebrate the unique spirit of every individual—including our Two-Spirit, Indigiqueer, and LGBTQ+ family. To ensure the highest level of satisfaction and to maintain the integrity of our community-focused brand, we have established the following policies regarding the shipping and return of our products and services.

1. Shipping Policy

1.1 Domestic Shipping (Canada)

Binny Cosmetics ships from our headquarters in Edmonton to customers across Canada.

• Shipping Times (Placeholder): [INSERT ESTIMATED SHIPPING TIMES BY REGION / CARRIER]

• Processing Time: We strive to process and dispatch all orders within 2–5 business days.

• Delivery Time (Placeholder): [INSERT DELIVERY TIME ESTIMATES AFTER DISPATCH]

1.2 Shipping Rates

• Standard Shipping: Rates are calculated at checkout based on weight and destination.

• Shipping Rates (Placeholder): [INSERT SHIPPING RATE DETAILS / TABLE / CARRIER FEES]

• Free Shipping: We are proud to offer Complimentary Standard Shipping on all product orders over $100.00 CAD (before taxes and after discounts) within Canada.

1.3 Order Tracking

Once your order has been dispatched, you will receive a confirmation email containing a tracking number. Please allow 24 hours for the tracking information to update.

2. Return & Exchange Policy

Due to the nature of our products—including makeup, skincare serums, and beauty tools—and for the health and safety of our community, Binny Cosmetics must adhere to strict hygiene protocols.

2.1 Eligibility for Returns

• Products must be returned within [INSERT # OF DAYS ALLOWED FOR RETURNS] of the delivery date.

• To be eligible for a return, the item must be unopened, unused, and in the same condition that you received it. It must also be in the original packaging with all seals intact.

• Items that have been opened or used cannot be returned or exchanged due to sanitary reasons.

2.2 Returns & Exchanges Process (If You’re Dissatisfied)

If you’re dissatisfied with an eligible item, please follow this process:

1. Contact Us First: Email us at legal@binnycosmetics.ca (or use our website contact form) with your order number and the reason for the return or exchange.

2. Wait for Authorization: We may require confirmation that the item is unopened/unused. If approved, we will provide return instructions.

3. Ship the Item Back: Package the item securely in its original packaging (with all seals intact). Return shipping costs are the customer’s responsibility unless the return is due to our error (damaged/defective/incorrect item).

4. Inspection: Once received, we will inspect the item to confirm eligibility.

5. Outcome: If approved, we will issue either (a) a refund to the original payment method, or (b) an exchange (subject to inventory availability). If an exchange item is unavailable, we will process a refund instead.

2.2 Non-Returnable Items

The following items are strictly non-returnable:

• Opened or used makeup (foundations, lip stains, eyeshadows, etc.).

• Skincare serums and natural soaps.

• Individual or strip lashes (due to health regulations).

• Services rendered (see Section 4).

• Gift cards.

• Sale items designated as "Final Sale."

3. Damages, Defective Items, and Errors

We take immense pride in our craftsmanship. If you receive an item that is damaged during transit, defective, or if you received the incorrect product:

1. Please contact us immediately at legal@binnycosmetics.ca or through our website contact form.

2. Provide your order number and clear photographic evidence of the damage or error.

3. We will evaluate the issue and, if approved, provide a replacement or a full refund at no additional cost to you.

4. Professional Beauty Services

Binny Cosmetics offers professional artistry, including bridal, TV/film, brow/lash treatments, and permanent ombre brows.

• Deposits: A non-refundable deposit is required to secure all service bookings.

• Cancellations: Cancellations made less than 48 hours before the scheduled appointment will result in a forfeiture of the deposit.

• Service Satisfaction: While we strive for perfection in every makeover and treatment, professional services are non-refundable once the application or treatment is completed.

5. Refund Process

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.

• Approved Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7–10 business days.

• Shipping Costs: Original shipping charges are non-refundable. The customer is responsible for paying for their own shipping costs for returning items, unless the return is due to an error on our part (damaged/defective).

6. Contact Information

Binny Cosmetics is dedicated to your satisfaction and the representation of our diverse community. For any questions regarding our Shipping & Return Policy, please reach out to our team:

Binny Cosmetics
Website: www.binnycosmetics.ca
Location: Edmonton, AB
Email: hello@binnycosmetics.ca

Thank you for choosing Binny Cosmetics—where beauty meets inclusion.

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Privacy Policy - Binny Cosmetics

Effective Date: April 15, 2026

Binny Cosmetics ("we," "us," or "our") operates the website www.binnycosmetics.ca (the "Site") and provides high-quality cosmetics and professional beauty services. We are committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit our Site, purchase our products, or book our services.

1. Information We Collect

We collect information that identifies, relates to, or could reasonably be linked to you ("Personal Information"). We collect Personal Information directly from you when you place an order through the Site, complete a contact form, subscribe to updates, or otherwise communicate with us. We also automatically collect certain information when you browse the Site (for example, through cookies and similar technologies described below). The types of Personal Information we collect include:

• Identifiers: Name, shipping address, billing address, email address, and phone number.

• Commercial Information: Records of products purchased, services booked (such as bridal artistry, brow treatments, or teeth whitening), and payment information (processed via secure third-party payment gateways).

• Internet or Other Electronic Network Activity: IP address, browser type, device information, and information regarding your interaction with our Site via cookies and similar technologies.

• Professional or Service-Related Information: Information provided during bookings for TV/film, fashion/runway, or bridal parties, including project dates and specific artistry requirements.

• Inferences: Preferences regarding makeup styles (e.g., soft glam) or skincare needs based on your purchase history.

2. How We Use Your Information

Binny Cosmetics uses your Personal Information to provide an inspirational and seamless beauty experience, specifically for the following purposes:

• Order Fulfillment: To process and ship your makeup products, skincare serums, and beauty tools, including managing free shipping for orders over $100.

• Service Provision: To schedule and manage professional makeup artistry, lash/brow treatments, and permanent makeup services.

• Communication: To send order confirmations, updates regarding your appointments, and, with your consent, marketing materials and community updates.

• Customer Support: To provide high-rated customer satisfaction and respond to inquiries.

• Site Improvement: To analyze website traffic and optimize our offerings to better serve our diverse community, including the Two-Spirit, Indigiqueer, and LGBTQ identities we represent.

• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

3. Sharing of Personal Information

We do not sell your Personal Information. We may share your information with third parties only in the following circumstances:

• Service Providers: We share information with vendors who perform services on our behalf, such as website hosting, payment processing, shipping and logistics, and email marketing.

• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business assets.

• Legal Requirements: We may disclose information if required by law or to protect the rights, property, or safety of Binny Cosmetics, our customers, or the public.

4. Cookies and Tracking Technologies

Our Site uses cookies to enhance your browsing experience. Cookies allow us to remember your preferences and understand how you interact with our content. You can manage your cookie preferences through your browser settings; however, disabling cookies may affect the functionality of certain parts of the Site.

5. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your Personal Information from unauthorized access, loss, or alteration. While we strive to protect your data, no method of transmission over the internet is 100% secure.

6. Payment Security

When you make a purchase on our Site, payments are processed through secure third-party payment processors and banking networks. We do not store full payment card details on our servers. Our third-party payment providers may use information you provide (such as payment method details and billing information) to verify and authorize transactions, help prevent fraud, and complete payment processing.

7. User Privacy (Our Commitment & Why We Contact You After Purchase)

We’re committed to protecting your Personal Information and using it only for legitimate business purposes consistent with this Privacy Policy. We may contact you after a purchase or booking to:

• confirm your order or appointment details and provide receipts;

• share shipping updates or service-related instructions (for example, prep or aftercare guidance);

• respond to your questions or requests and provide customer support; and

• request feedback to help us improve our products, services, and community experience.

We do not use post-purchase communications to send marketing messages unless you have opted in, and you can opt out of marketing communications at any time as described below.

8. Data Retention

We retain your Personal Information for as long as necessary to fulfill the purposes outlined in this policy, including for legal, accounting, or reporting requirements.

9. Your Rights and Choices

Depending on your location, you may have the following rights regarding your Personal Information:

• The right to access the Personal Information we hold about you.

• The right to request the correction of inaccurate information.

• The right to request the deletion of your Personal Information.

• The right to opt-out of marketing communications at any time by following the "unsubscribe" link in our emails.

10. Inclusion and Community Focus

Binny Cosmetics is committed to creating a safe and inclusive space for all. We handle all data with the utmost respect for the privacy of our diverse clientele, ensuring that our data practices reflect our values of representation and support for the Two-Spirit, Indigiqueer, and LGBTQ communities.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new policy on our Site with a revised effective date.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Binny Cosmetics
Edmonton, AB
Email: [Insert Contact Email]
Website: www.binnycosmetics.ca